Terms & Policy

Dispatch

All stocked items will be dispatched within 1-2 working days from the date the order was placed.

• Please note that all orders are sent on weekdays only. 
  - Delivery may be delayed at times of high order volumes.

Shipping period and tracking

Once your order is dispatched, you will receive an email with tracking information. If customers would like more information on the location of their items during shipping, please follow up with carriers

Customs / Acceptance of delivery

Customers are responsible for organising their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer. Please check with your local customs to get an idea of any duties or taxes that may apply.

Missing order

Gods, Graves and Scholars is not responsible for fault of delivery by carriers. Please let us know, however we are not able to refund in these circumstances. You could track your parcel on carrier's websites. Please contact them directly for further assistance.

For specific policy enquiries please contact infogodsgravesandscholars@gmail.com

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at infogodsgravesandscholars@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at infogodsgravesandscholars@gmail.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at infogodsgravesandscholars@gmail.com.